Muskan Sharma
Summary
Dynamic Senior Associate at National Australia Bank with expertise in financial analysis and fraud detection. Proven track record in risk assessment and regulatory compliance, enhancing fraud detection systems through innovative solutions. Adept at stakeholder coordination and effective communication, driving successful outcomes in high-stakes investigations.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Senior Associate
National Australia Bank
Gurugram
04.2024 - Current
- Collaborated with law enforcement on financial crime investigations and evidence gathering.
- Conducted risk assessments to identify vulnerabilities in financial processes.
- Performed due diligence reviews on high-risk customers as required by regulatory bodies.
- Analyzed financial transactions for suspicious activities and potential fraud.
- Drafted subpoenas and analyzed financial and accounting records.
- Took corrective legal action against illegal activity by reporting activities to regulatory authorities.
- Coordinated with external stakeholders such as law enforcement authorities.
- Maintained accurate records of investigations and case documentation systems.
- Participated in regular meetings with senior management teams to discuss progress on key initiatives related to preventing and detecting financial crimes.
Associate
EXL services
Gurugram
02.2023 - 04.2024
- Analyzed transaction data to identify potential fraud patterns and trends.
- Investigated suspicious activities by reviewing account details and transaction histories.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Enhanced fraud detection systems by incorporating machine learning algorithms, improving detection accuracy.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Analyzed client data to identify trends and support business decisions.
- Developed process documentation for team training and knowledge sharing.
- Collaborated with cross-functional teams to streamline project workflows.
Chargeback Specialist
FIS Global Business Solutions
Gurugram
07.2022 - 01.2023
- Reviewed chargeback requests for compliance with company policies.
- Analyzed transaction data to identify patterns and trends in disputes.
- Collaborated with merchants to resolve chargeback issues effectively.
- Communicated with customers regarding dispute resolutions and processes.
- Maintained detailed records of all activities related to dispute resolution.
- Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.
- Reported discrepancies between merchant services provider reporting and internal system data related to chargebacks on a regular basis.
Intern
Wipro
Greater Noida
07.2021 - 01.2022
- Assisted in project documentation and reporting using company-specific templates.
- Collaborated with team members to gather requirements for software development projects.
- Conducted research on industry trends to support strategic planning initiatives.
- Participated in daily stand-up meetings to discuss project progress and challenges.
- Coordinated with cross-functional teams to facilitate effective communication and workflow.
- Maintained accurate records of all activities performed throughout the internship period.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
Education
BBA - Business Accountancy
IIMT College of Management
Greater Noida 08.2018 - 08.2021
Air Force School,Hindan
Ghaziabad Skills
- Fraud detection
- Risk assessment
- Regulatory compliance
- Financial analysis
- Customer verification
- Stakeholder engagement
- Problem solving
- Critical thinking
- Effective communication
- Time management
Timeline
Senior Associate
National Australia Bank
04.2024 - Current
Associate
EXL services
02.2023 - 04.2024
Chargeback Specialist
FIS Global Business Solutions
07.2022 - 01.2023
Intern
Wipro
07.2021 - 01.2022
BBA - Business Accountancy
IIMT College of Management
08.2018 - 08.2021
Air Force School,Hindan